Knowledge Sharing and Creation – Cross-Silo Communications

Questions Begin the Process


Questions, not Statements

Knowledge exchanges generate discussions.  We start with questions because they tend to ignite thinking as opposed to statements that can polarize.  A question solicits thought and challenges a person’s intellect.  This brainstorming is the ember for focused, productive discussion am

info silos

ong the silos represented by the columns in Figure 1. The posing of questions, and the answers, is the exc

hange that sparks ideas that resonate.  Participants pool their intellectual resources, define issues, and refine their thoughts to share information. Questions urge answers.

Questions and Answers are joined to Tags                                                              

info dosingTagging enhances indexing and one’s ability to locate topics of interest for users. The rectangle in Figure 2 shows a topic in the form of a “tag” that extends beyond any one community or silo.   The use of tags can create communities on the fly.  In this exchange, the tag “dosing” re

fers to radiation but in broader communities, like one focused on best practices, “dosing” may have different connotations.  Compound tags is one approach to focusing on the right context:  /dosing  contrast/, /pulmonary contrast/, /dosing  CT-scan head-trauma contrast/.  By using tag based discussions, new communities are built on existing discussions.

Community Enablement – Insight Generation

Making the time to communicate with large numbers of your peers. 

Having meetings at a time and place convenient for everyone. 



ContentCogent responses to ideas in short order.

Efficiency:  Harness endless meetings and emails.

Process:  Experienced collaboration that results in adoption of life saving ideas.

Education:  New learning from community interaction.

Results: Meaningful results, improved outcomes.

Posted in General Discussion, EBM, Medical Home, Knowledge Exchange

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